Right to return
If you are not completely satisfied with the goods you have ordered, you can return them to us as new and unused in their original packaging within 7 (seven) days of receipt of the goods. All returns must be labelled using the pre-printed address label available from the Chiccham SA Site. We shall accept no liability for the goods that are returned. You shall be liable for payment of the return shipping costs.
In the event that you wish to return goods, you may either:
- exchange the goods;
- obtain a refund of the amount of the goods, if already paid, to an account the details of which must be provided by you;
- obtain a credit note from Chiccham SA equal in amount to the price of the goods returned.
Custom-made goods that have been manufactured at the request of the Buyer cannot be exchanged or returned. This provision shall be subject to the rights resulting from faults and defects as defined below.
Promotions or sales can't be returned ou refunded.
As the furniture is vintage, traces of use are naturally present. All other marks exceeding normal will be reported. The furniture is sold as it stands, and cannot be returned or exchanged.
Faults and defects
Visible faults and defects, including delivery errors, must be reported immediately and no later than 5 (five) working days from receipt of the delivery.
Hidden faults and defects and faults and defects that subsequently appear must be reported immediately and no later than 5 (five) working days from the date of their discovery.
All complaints should be sent by e-mail to the following address: firstname.lastname@example.org.
Chiccham SA shall then decide whether to remedy the faults and defects free of charge or to send a replacement product of the same value, if the fault is proven and reduces the value of the goods. If we are unable to remedy the faults and defects or to supply a replacement product within a reasonable period, we shall be entitled to cancel your purchase and reimburse the price paid, or to reduce the price as a result (reduction). The goods remain our property.
This clause shall not cover damage caused by improper maintenance, a failure to follow the operating instructions or any other improper action taken by the Buyer.